Betovo Privacy Policy

At Betovo Online Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or withdraw on our platform. This Betovo Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights available to you as a player. By creating an account, using the Betovo app, or logging in through Betovo login on desktop or mobile, you confirm that you have read and accepted this policy in full.

Who We Are

Betovo Canada and our international operations are owned and operated by Willx N.V., registered under the laws of Curacao under registration number 161182, with its registered office at Zuikertuintjeweg z/n (Zuikertuin Tower), Curacao. Payment processing for casino Betovo is handled by XLNC LTD, registered in Cyprus under number HE436468. Our services are provided through betovo3184705.com, and we operate under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/1647/0892. Where you contract with a different group entity in your jurisdiction, we will inform you accordingly.

Information We Collect

We collect several categories of information to provide the Betovo online casino experience safely and in compliance with our regulatory obligations.

• We collect registration data such as your name, date of birth, email address, phone number and country of residence when you open a Betovo casino account.
• We collect identity verification documents, including a selfie and a copy of a government-issued ID, passport or ID card, as required by anti-money-laundering rules.
• We collect payment information, including card details or e-wallet identifiers, when you use any of our supported deposit methods.
• We collect gameplay data, including bets placed, games played, session duration and betting patterns across casino, live casino and sportsbook products.
• We collect technical data such as your IP address, device type, browser information and geolocation data, particularly when you access Betovo casino app or the Betovo casino login page.
• We collect communication records when you contact our customer support team via live chat or email.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to verify your identity and confirm that you meet the minimum legal age and are not located in a restricted jurisdiction.
• We use your data to process deposits and withdrawals, including any Betovo casino withdrawal request submitted through your account.
• We use your data to detect and prevent fraud, money laundering and bonus abuse, in line with our obligations under the 5th AML Amendment.
• We use your data to personalise offers, including any Betovo bonus code, Betovo promo code or loyalty reward you may be eligible for.
• We use your data to communicate with you about account activity, promotions, and changes to our terms or this policy.
• We use your data to improve our website, our Betovo app, and the overall quality of our casino and sportsbook services.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you signed in between sessions, and understand how visitors interact with Betovo casino online. Cookies also help us tailor promotional content, such as Betovo free spins or Betovo casino bonus offers, to your browsing behaviour. You can control or disable cookies through your browser settings, although doing so may affect certain features of our site or app.

How We Share Your Information

We do not sell your personal data. However, we may share information with:

• Payment processors, including XLNC LTD, to complete deposits and withdrawals.
• Identity verification providers, to confirm your age and identity before releasing funds.
• Regulatory authorities, including the Curacao Gaming Authority, where required by law or licence conditions.
• Game and platform providers such as Fugaso, BGaming, Gamzix and Spinomenal, to the extent necessary to deliver gameplay and record results.
• Fraud prevention and AML compliance services, to detect suspicious activity across our network.

Data Security

We maintain administrative, technical and physical safeguards designed to protect your personal data from unauthorised access, alteration or disclosure. Player funds are held in a segregated account separate from corporate funds, and access to sensitive account information is restricted to authorised personnel only. While we take reasonable steps to secure your data, no online system is entirely risk-free, and we encourage you to use a strong password and keep your Betovo login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including compliance with anti-money-laundering obligations, dispute resolution, and regulatory reporting requirements. Where you close your account, we may still be required to retain certain records for a period specified by applicable law or by the terms of our licence.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you, including the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal and regulatory retention obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out beforehand.

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe in accordance with applicable law.

Age Restrictions and Jurisdictional Limitations

We only provide our services to individuals who are at least 18 years old or the legal gambling age in their own jurisdiction, whichever is higher. We do not knowingly collect personal data from minors. Real-money play through Betovo casino canada or any other regional offering is not available to residents of restricted countries, and we reserve the right to verify your location and identity at any stage of your relationship with us.

International Data Transfers

Because we operate internationally and work with partners across multiple jurisdictions, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Betovo Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services, including the Betovo app download and ongoing access to your account, constitutes acceptance of any revisions.

Contact Us

If you have questions about this policy, how we handle your personal data, or wish to exercise any of your privacy rights, our support team is available 24/7. You can reach us by live chat or by emailing support@betovo3184705.com, and we will do our best to assist you promptly.